Sound Destruction: HUMAN TOUCH

Thursday, October 06, 2005


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do you hate pressing buttons on your phone when all you want to do is talk to a real person?

we all do...

maybe one day when you really need to get through to a real person this will help.

it's a site with major companies and the easy path to a human.

i love the human touch. it's more fun to bitch to a real person about a problem then to a damn computer.

just remember to thank your friendly neighborhood do-gooder strider when it saves you hours of aggravation.


Blogger Mike V. said...

pretty cool, dude, thanks.
I noticed that some places are trying to trick people away from the "hit zero to get someone" thing.
and I do like that you get a person right away at Southwest.

I used to be an Amex member, was for several years.
Maybe sometime in the early 90's, they tried a phone tree type of thing.
There was a near virtual riot.
Live people came right back. Couple rings, bam, you got a person.
Not sure about now, though..

12:55 AM  
Blogger Tom Harper said...

Great info, thanks. Unfortunately, if enough people use this, these companies will just come up with another work-around to keep John Q. Public fuming and frustrated.

But it's nice to win a battle sometimes.

2:18 AM  
Blogger Sar said...

Good find, Strider.

I get really frustrated when I have to call 411 (which is supposed to save me the time from thumbing through the yellow pages, right?) and wind up having to repeat my querry to a confused automated voice only to eventually be connected with a live human. I say, cut the crap, save me the time and aggrevation, and just go back to human assistance, please!

10:05 AM  
Blogger araider said...

human assistance costs lots of money. and besides we are making great technological strides to avoid humans and to begin a robot takeover. In 10 to 20 years the governator will come back to fight them

11:20 AM  
Blogger dddragon said...

I work for a catalog company that also has retail stores, and we now have a credit card for our shoppers. The bank that handles our credit cards has one of those automated systems that asks for an account number. If you press * or 0 or anything else to try and bypass the system, you will be stuck forever. However, if you touch nothing - as if you were using a rotary phone - then you will get to a real person. I tell my customers this.

12:30 PM  
Blogger AP3 said...

Thanks for that GREAT link, Sar! Me Wonder Woman Pez almost had a nervous breakdown the other day when she called a company for help and had to navigate through 1000 different menus before getting a human...

5:30 PM  
Blogger Sar said...

Aral - Actually Strider gets the credit for this. He always finds the really cool links. I'm just faking my way through blog co-host(ess)ing while his life has been taken over by work.

7:46 PM  
Blogger AP3 said...

Thanks for your pastoral care, Sar.

I'm am quite bummed, but of course, I'm used to it.

Yeah, I'm psyched for Doug and hope the other Sox go all the way now.

10:22 PM  
Blogger Tan Lucy Pez said...

I was expecting that this would be a joke, but WOW. It's real. I bookmarked the site of course.


10:33 PM  
Blogger SheaNC said...

Cool, thanks!

2:42 PM  
Blogger Dak-Ind said...

thats pretty useful!

7:22 PM  

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